Refund policy
Last updated: 6 October 2026
We want you to be happy with your BORBLE. If you change your mind, you may request a return within 14 days of delivery, subject to the conditions below.
Change-of-Mind Returns
To begin a return, you must contact us at contact@theborble.com within 14 days of receiving your order, quoting your order number and reason for return.
Please do not send your BORBLE back without contacting us first. Returns must be sent to the return address provided by our team.
Once your return has been authorised, you must send it back within 14 days.
For change-of-mind returns:
- return postage is paid by the customer;
- the product must be returned with all original components and accessories;
- the product must be securely packaged to prevent damage in transit; and
- we strongly recommend using a tracked delivery service.
You are responsible for the return until it reaches the designated return address.
We do not provide prepaid return labels for change-of-mind returns.
Condition of Returned Products
You may inspect your BORBLE as reasonably necessary to determine its nature, characteristics and functionality.
Please handle the product carefully. If it has been used or handled beyond what is reasonably necessary to inspect it and this reduces its value, we may make an appropriate deduction from your refund where permitted by law.
Products damaged through misuse, accidental damage or improper handling after delivery are not eligible for a change-of-mind refund.
Refunds
Returns are inspected after they are received.
Once your return has been received and approved, your refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Where required by law, the standard outbound delivery charge will also be refunded. Any additional amount paid for an enhanced, expedited or premium delivery service will not be refunded beyond the standard delivery amount required by law.
Return postage for a change-of-mind return is non-refundable.
Faulty, Damaged or Incorrect Orders
If your BORBLE arrives faulty, damaged, incorrect or not as described, please contact contact@theborble.com as soon as possible.
Please include:
- your order number;
- a description of the issue; and
- clear photographs or video showing the issue where appropriate.
Please do not dispose of the product or packaging while your claim is being reviewed.
Where an item is confirmed as faulty, damaged, incorrect or not as described, we will provide the appropriate remedy in accordance with your statutory rights.
Where a return is required, reasonable return costs will be covered by us where required by law.
Exchanges
We do not offer direct exchanges.
If you wish to order another item, you will need to return the eligible original order and place a new order separately.
How to Request a Return
Email contact@theborble.com within 14 days of delivery with:
Order number:
Name:
Reason for return:
We will then provide the relevant return instructions.
Do not return products to the address shown on the original parcel unless instructed to do so.
Your Statutory Rights
Nothing in this policy affects your statutory consumer rights.