Terms of service

Last updated: 6 October 2026

These Terms & Conditions apply to purchases made through the BORBLE website.

By placing an order with us, you agree to these Terms. Nothing in these Terms affects your statutory rights.

1. About Us

Email: contact@theborble.com

2. Products

We take reasonable care to ensure that product descriptions, images and information on our website are accurate.

Colours, appearance and packaging may vary slightly from images shown due to screen settings, photography and normal manufacturing variations.

3. Orders

When you place an order, you are offering to purchase the products in your basket.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, there is an obvious pricing error or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive a refund.

4. Prices & Payment

Prices are shown on our website and the total amount payable will be displayed before you complete your order.

Payment must be successfully authorised before your order can be processed.

Discounts and promotional offers may be subject to additional terms and may be changed or withdrawn at any time. This will not affect orders already accepted.

5. Delivery

Available delivery options and estimated delivery times will be displayed on our website or at checkout.

Delivery dates and timeframes are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will provide any remedies required under applicable consumer law.

You are responsible for providing an accurate and complete delivery address.

Risk in the products passes to you when the products are delivered to you or a person nominated by you to receive them.

6. Returns & Cancellations

Your right to cancel or return an order will depend on the product and the circumstances of your purchase.

Where applicable, UK consumers generally have the right to cancel an online purchase within 14 days of receiving the goods.

Certain products, including goods made to your specifications or clearly personalised, may be excluded from change-of-mind cancellation rights where permitted by law.

Further information is available in our Returns & Refund Policy.

Nothing in these Terms affects your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

7. Faulty or Damaged Products

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We may request reasonable evidence of the issue, such as photographs or video, before arranging an appropriate remedy.

Your statutory consumer rights remain unaffected.

8. Product Use

Products must be used and handled in accordance with any instructions supplied with them.

BORBLE products contain delicate components and should be handled with appropriate care.

We are not responsible for damage resulting from misuse, accidental damage, improper handling or use contrary to the supplied instructions, except where applicable law provides otherwise.

9. Intellectual Property

All content on the BORBLE website, including branding, text, graphics, photographs, videos and designs, is owned by or licensed to us and may not be copied, reproduced or commercially used without our permission.

10. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable or, where you are purchasing as a consumer, losses relating to business or commercial activity.

11. Privacy

We process personal information in accordance with our Privacy Policy.

We may share information with service providers where reasonably necessary to process payments, fulfil orders, deliver products and operate our website.

12. Changes to These Terms

We may update these Terms from time to time. The Terms applicable to your order will be those in effect when your order is placed.

13. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory legal protections that apply to you based on where you live.

14. Contact

For questions regarding an order or these Terms, contact:

BORBLE
contact@theborble.com