Shipping policy

Last updated: 6 October 2026

Shipping

BORBLE currently ships to:

  • United Kingdom

  • United States

  • Sweden

  • Norway

  • Germany

  • France

Estimated delivery times are:

United Kingdom: 6–10 days
United States: 8–15 days
Sweden: 6–10 days
Norway: 6–10 days
Germany: 6–10 days
France: 6–10 days

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, seasonal demand or circumstances outside our control.

Shipping costs, where applicable, will be shown at checkout before payment.

Once your order has been dispatched, tracking information will be provided where available.

Please ensure your delivery address is complete and accurate when placing your order. We cannot guarantee that an address can be changed once an order has entered fulfilment.

Returns

If you change your mind, you may request a return within 14 days of receiving your order.

To request a return, contact us at contact@theborble.com with your order number.

Once you have notified us that you wish to return your order, the item must be sent back within 14 days.

Products must be returned:

  • unused and in good condition;

  • with all original accessories;

  • securely packaged to prevent damage in transit.

You are responsible for the cost of return shipping for change-of-mind returns.

We strongly recommend using a tracked shipping service. We cannot be responsible for returned parcels that are lost before reaching us.

Refunds

Once your return has been received and inspected, we will process any approved refund to your original payment method.

We may make a reasonable deduction from the refund where the value of the product has been reduced because it has been handled beyond what would reasonably be necessary to inspect it.

Original delivery charges will be refunded only where required by applicable law.

Refund processing times may vary depending on your payment provider.

Faulty, Damaged or Incorrect Orders

If your BORBLE arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and photographs or video showing the issue.

Where the product is faulty, damaged or incorrect, your statutory consumer rights apply and you will not be required to bear return costs where the law requires us to cover them.

Customs & Import Charges

International orders may be subject to customs duties, taxes or other import charges depending on the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient upon import.

Contact

For shipping or returns enquiries, contact:

BORBLE
Email: contact@theborble.com